Senior Voice of Customer Data Analyst

Job posting number: #113284 (Ref:JR-202411352)

Job Description

Job Description

Position Tasks and Responsibilities:

  • Voice of Customer Data Analysis, Reporting and Standard Work:
    • Develop, implement and manage customer quality studies
    • Develop business plan targets and track performance to targets
    • Develop global tools to deploy and analyze data
    • Report performance in customer quality metrics to leadership
    • Develop and implement data management methodologies
    • Develop/support processes for use of data for Quality and other functions (e.g., Engineering, Manufacturing, etc.)
  • Administration
    • Communication to global team
    • Communication to JVs
    • Managing survey budgets and supplier relationships
    • View Orignal JOB on: italents.net
    • Educate and support users of customer survey data across all functional areas

Additional Job Description

Knowledge, Skills, Experience, and Competencies

  • Knowledge:
    • Requires knowledge of the entire enterprise as many functions are supported
    • Requires knowledge of quality systems, analysis and statistical techniques, market research and information (IT) systems
  • Skills:
    • Strong written, oral and presentation communication skills
    • Strong analytical skills
    • Working effectively with others from other functions, regions and cultures
  • Experience/Education:
    • Bachelor's degree or equivalent experience
    • Master’s Degree (preferred)
  • Competencies:
    • Ability to process information from variety of sources to make decisions
    • Manage, coach, teach resources and prioritize work effectively
    • Proven ability to think out of the box

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.



Employer Info

Job posting number:#113284 (Ref:JR-202411352)
Application Deadline:2024-06-14
Employer Location:generalmotors
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