Big Data Analyst

swa    TX-Dallas    2024-05-16

Job posting number: #113481 (Ref:R-2024-42274)

Job Description


Artificial Intelligence & Data Transformation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. This Big Data Analyst helps Southwest deliver on our Purpose by working with all Data Science, Machine Learning, and Artificial Intelligence Teams across the enterprise to enable model deployment, implement and maintain model accuracy, and monitor data drift. This role will partner closely with various Business and Technology Teams, and they’ll provide L3 support to make enhancement or fix issues as they arise to the existing AI and Machine Learning products. This role also uses data to perform analysis or to identify data needs for the Business. This Big Data Analyst joins an exciting Team and important space, where they’ll have the opportunity to develop in their expertise each day and to help pilot the future of Southwest Airlines.

Additional details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.    

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Job Summary

  • A Big Data Analyst serves as an intermediate level internal consultant, responsible for driving the end-to-end life cycle of data management on various platforms, volumes, variety, and velocity of data. This role is responsible for understanding complex business problems and helping to translate business outcomes into data needs. This role is also responsible for procuring data and performing thorough data analysis in order to aid with data science, machine learning, artificial intelligence, or optimization development.


  • Drives complex self-service data integration projects that bring together data from disparate sources in order to make it available to business customers such as data scientists, analysts, and analytic users

  • Drives informal teams to apply advanced data integration methodologies and tools to massive data sets in order to create solutions which can be utilized in descriptive, diagnostic, predictive, and prescriptive analytics

  • Drives interaction with functional leaders across multiple and concurrent projects

  • Drives formulation and communication of solutions and options

  • Serves as a subject matter expert for data assets and monitors the ongoing effectiveness of data assets in use by business customers in self-service environments

  • Supports the ongoing development of the Southwest Airlines data science center and community

  • May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

  • Intermediate knowledge of both inductive and deductive reasoning and problem solving approaches

  • Intermediate knowledge in evaluating and applying appropriate data analytics and statistic method(s) for a business problem

  • Intermediate knowledge of acquiring and consuming data in both relational and non SQL databases

  • Intermediate knowledge in integrating, storing, and processing large amounts of data necessary for analysis and modeling

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  • Skilled in one or more data programing languages and open source tools

  • Skilled in one or more data integration and business intelligence tools

  • Skilled in technology platforms and architectures applicable to developing and maintaining self-service data assets

  • Skilled in critical thinking and project management skills

  • Ability to communicate in an engaging way with strong verbal and written communication skills for technical and non-technical audiences

  • Ability to adjust well to a variety of situations and change approaches/methodology if necessary in order to effectively and successfully meet objectives

  • Required: High School Diploma or GED
  • Required: Bachelor's Degree in Mathematics, Computer or Data Sciences, Information Technology or similar fields of study; or equivalent advance level experience

  • Required: Advanced level experience, seasoned and specialized knowledge in:
    • Data analysis, advanced analytics, data science, machine learning, artificial intelligence, or optimization project experience
    • Data pipeline, data science and/or relevant programming
    • Visualization and presentation development and delivery
    • Solving ambiguous and complex problems through a systems thinking approach
  • Preferred: Experience with AWS - Sage Maker, Model Monitor, Redshift, Dynamodb, Aurora
  • Preferred: Experience with Python, SQL, Alteryx, Tableau, Teradata, Oracle, Postgress Database, NOSQL, Linux, Gitlab, Cloudwatch, Quicksight

  • N/A

Physical Abilities
  • Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

Pay & Benefits:

Competitive market salary from $107,650 per year to $119,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **

  • Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit***

  • Explore more Benefits you’ll love: HTTPs://

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Employer Info

Job posting number:#113481 (Ref:R-2024-42274)
Application Deadline:2024-06-15
Employer Location:swa
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